1. Your statutory right to cancel

If you’re booking as a consumer within the EU, you have a legal right to withdraw from your course booking within 14 days of enrolling, without giving a reason, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

To exercise this right, email info@regeneration.ie within 14 days of booking, stating that you wish to withdraw. We’ll confirm your cancellation and process any refund due within 14 days.

2. Our deposit & balance structure

Where a deposit option is offered (for example, a €147 deposit against a €747 founding cohort fee, or a €147 deposit against the standard €947 fee that applies once founding rates end), the deposit:

• Is non-refundable outside of the statutory 14-day cooling-off period described above
• Is fully credited towards your total tuition — you never pay twice
• Secures your seat at the advertised (e.g. founding cohort) rate

The remaining balance is due ahead of your start date, as confirmed in your enrolment communications. If the balance isn’t received by the date given, we may release your seat to the waitlist.

3. Cancelling after the cooling-off period

Once the 14-day cooling-off period has passed:

• More than 14 days before your course start date: your deposit is retained, but any balance already paid beyond the deposit is refunded in full.
• Within 14 days of your course start date, or after the course has started: fees paid are non-refundable, though we’ll always try to offer a transfer to a future cohort where genuinely exceptional circumstances apply — just get in touch and we’ll see what we can do.

4. If we cancel or reschedule

Occasionally we may need to reschedule or cancel a cohort — for example, if minimum numbers aren’t met. If this happens, you’ll be offered a full refund of everything you’ve paid, or the option to transfer to the next available cohort at no extra cost.

5. Non-course purchases and enquiries

Requests submitted through our Partnership, Team Proposal or Pro Bono Lab forms don’t involve any payment at the enquiry stage, so no cancellation process is needed. Let us know if you’d like to withdraw an enquiry.

6. Digital products — the CSPP™ Exam Readiness Bundle

The CSPP™ Exam Readiness Bundle is digital content: your access begins immediately after purchase.

If you have not opened the course, you can request a full refund at any time within 14 days of purchase. Email us from the address you purchased with, and the refund goes back to your original payment method.

By purchasing and then opening the course you expressly consent to immediate delivery and acknowledge that opening the course ends the 14-day cooling-off period — the standard EU consumer rule for digital content supplied straight away.

If something goes wrong on our side — access fails or the course does not work — that is separate from the cooling-off right: tell us and we will fix it or make it right.

7. How to request a refund or cancellation

This policy sits alongside our full Terms & Conditions and doesn’t affect any other statutory rights you may have as a consumer.